Refund policy

Superoot Return & Refund Policy — Updated Oct 7, 2024

No-Questions-Asked Refunds — Up to One (1) Pouch

Thank you for your purchase! We hope you are happy with Superoot.

If you are dissatisfied with Superoot, simply email us at hello@drinksuperoot.com with your order number within 25 days of purchase, and we will process a refund. 

Customers are eligible for a refund only of a single pouch of Superoot and only if you ordered directly from our website. If you ordered multiple pouches, only one (1) pouch is eligible for a refund. We unfortunately cannot provide refunds for third party purchases. Please allow 10 days for refund processing.

The only exception to the 1-pouch rule is in the case that the products arrived damaged or defective when ordered through the website. In this case we require that you contact us within 10 days of receiving the products and explain what the damage/defect was with a photo for documentation. We will review these on a case-by-case basis and grant refunds at our discretion. 

If we have reason to believe that an order, or several orders from a buyer in common, are being placed without a genuine intent to try Superoot, we reserve the right to refuse to refund the order. 

Note: Due to the nature of our product, we cannot accept returns.